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Managed IT for regulated New Zealand organisations

Reduce IT downtime and risk without growing headcount

Stable operations and audit ready evidence: with LG clinical depth when imaging matters.

LG backed diagnostic depth and clinical IT sit alongside managed services when imaging programmes need coherent vendor paths.

Book a 15 minute callExplore managed IT services
4.9 out of 5 · 68 Google reviews
ISO/IEC 27001:2022 certification badgeISO 9001:2015 certification badgeSOC 2 Type IIIRAP assessed

Audit & compliance

21
years of delivery since 2005
Thousands
of endpoints kept patched, monitored, and recoverable
50+
healthcare sites supported across Australia
4
markets served: AU, NZ, PH, and CL, one accountable team

Start here

Most teams land here with one problem: a helpdesk that keeps dropping tickets, a security audit they are not ready for, a cloud move that stalled, or an MSP that stopped pulling its weight. Start with the situation closest to yours.

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A generalist MSP vs Trucell

Same systems, same budget, different owner. This is what actually changes when accountability sits in one place.

With a generalist MSP

  • Repeated outages, root cause never found
  • Five vendors, nobody accountable
  • Updates land untested on clinical and business systems
  • Security described, never evidenced
  • Reports that say everything is fine, until it is not
  • Your best people stuck doing IT triage

With Trucell

  • Root cause owned to closure
  • One accountable team, stack to reporting
  • Changes tested before they reach your desks
  • Security you can hand to an auditor: ISO 27001, SOC 2 Type II
  • Evidence backed reporting leadership can actually read
  • Your team back on their real jobs

Why Trucell is different in New Zealand

Trucell delivers accountable IT for New Zealand organisations where clinical uptime, vendor coherence, and governance matter. Local Support Techs working from Whangaparaoa, LG backed diagnostic depth, and the same evidence ready operating model used across our hubs, not a ticket factory and not a generic break fix shop.

About TrucellMedical displays

  • Predictive device telemetry: under our managed service we watch endpoint health continuously, predict failures before they hit clinical or back-office work, and recommend refresh or remediation from performance metrics, not from a staff member saying their machine feels slow. The visibility surfaces issues neither the end user nor a routine log read would catch.
  • LG diagnostic depth: official partner for medical and diagnostic displays, with deployment, calibration, and integration context that most NZ MSPs do not carry.
  • Evidence and governance: ISO 27001:2022 certified information security, SOC 2 Type II reported controls, and ISO 9001 certified quality scope.
  • Co managed or fully managed: your team keeps clinical and operational control where it matters, we own day to day operations with clear ownership and SLAs.

Healthcare, government, and industry teams rely on dependable IT

A sample of organisations we work with, shown for context; each relationship differs, and listing here is not an endorsement.

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Google reviews

What clients say on Google

Reviews from Trucell's Australian Google Business Profile (Parramatta).

4.9 out of 5 · 68 reviews on Google

Leave a review on GoogleRead reviews on Google

Reviews help other Australian teams benchmark IT support. Under a minute to leave one.

Prefer to talk first?

Google reviews scroll horizontally in one row; hover over a card to pause.

  • Lionel CoevoetGoogle

    5 out of 5 stars

    Trucell IT Expert in Parramatta delivered outstanding service. Their team was professional, efficient, and genuinely cared about solving our issues rather than just ticking boxes. They handled our network setup and ongoing support with clarity and follow-through: no tech jargon, no runaround. As a result, we feel confident our IT environment is solid and future-proof. Highly recommend for businesses looking for reliable local IT expertise.
    Managed IT & networks
    View on Google Maps
  • Charlene ChanGoogle

    5 out of 5 stars

    Trucell Jan Paulo is so professional and patient!
    Google reviews
    View on Google Maps
  • Leon ChenGoogle

    5 out of 5 stars

    Thank you, Jan Paulo, for setting up my new laptop and arranging all the necessary access promptly. Your professionalism and efficiency are greatly appreciated.
    Google reviews
    View on Google Maps
  • Jad MawadGoogle

    5 out of 5 stars

    I had an awesome experience with Trucell and Jan Paulo from the support desk! They really went out of their way to help me with my concern. From the moment I contacted them, they were quick to respond, patient in understanding my problem, and made sure to explain everything clearly. Their professionalism and dedication to getting everything sorted out made the whole process so much easier and stress-free. You can really tell they care about giving great service. I highly recommend them if you need support!
    IT consulting & support
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  • Monica DalyGoogle

    5 out of 5 stars

    Jan Paulo helped me set up the computer at my new job. He did a great job!
    Google reviews
    View on Google Maps
  • Kim GriffithsGoogle

    5 out of 5 stars

    Jan Paulo was very helpful in fixing my wifi and log in today
    Managed IT & networks
    View on Google Maps
  • youngjin kimGoogle

    5 out of 5 stars

    Jan Paulo, service was accurate and clear to understand. He was kind enough to take care of my customizing computer system. Thank Jan!!
    Google reviews
    View on Google Maps
  • NicholasGoogle

    5 out of 5 stars

    Jan Paulo was very helpful and was able to correct my issues in a very efficient manner.
    Google reviews
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  • ahmad khierGoogle

    5 out of 5 stars

    Jan Paulo Was very helpful and professional when helping set up my new password. Excellent
    Google reviews
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  • David CunninghamGoogle

    5 out of 5 stars

    Great guys at Trucell. Jan Paulo took my call and no waiting, sorted the problem out promptly. Definitely couldn't have done it on my own, was a technical issue with Outlook and mail syncing, thanks to Microsoft. Trucell to the rescue again. Thanks guys
    Microsoft & productivity
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  • Medscan AccountsGoogle

    5 out of 5 stars

    Thank you Jan Paulo, resolved my issue within a few minutes with the minimum of fuss, love your work!
    Google reviews
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  • elma roeringGoogle

    5 out of 5 stars

    Everytime I speak to Jan, he is extremely helpful and manages to fix all my problems and also guide me with new programs.
    Google reviews
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Book a short conversation

The same 15 minute call from the top of the page: tell us what is breaking your confidence in IT operations.

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Industries

Healthcare and professional environments across New Zealand, with clinical and operational expectations baked into how we deliver.

All industries

Services

Managed support, networking, cloud, security and imaging-adjacent infrastructure for NZ sites and distributed teams.

Full service catalogue
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Solutions

Displays, workstations, clinical integrations and collaboration platforms aligned to diagnostic and enterprise workflows.

All solutions
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Partners

Microsoft, security, networking, and hardware OEMs we deploy with accountable vendor paths.

Partner ecosystem
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Modern Workplace briefing

Book a session with one of our Modern Workplace specialists

In a short briefing session, we will share the roadmap for delivering a modern workplace: a dynamic, digitalised environment where your business systems, operations, and platforms are successfully designed and implemented.

At this meeting we will:

  • Evaluate your current technology situation
  • Gauge your modern working priorities and run a gap analysis
  • Deliver a tailored report that roadmaps your steps to a modern workplace
  • Clearly define your next steps
Book a briefing

Australian based, ISO 27001:2022 certified, no obligation, no charge for the briefing.

Evidence ready delivery for security, procurement, and operations

LG clinical depth and local Support Techs alongside ISO aligned managed services: credentials under About · Governance.

  • Governance evidence for reviews

    ISO 9001 certified quality management and ISO 27001:2022 certified information security management (Trucell Pty Ltd, Citation Certification certificate 500-27285-IS, JAS-ANZ accredited), with an annual SOC 2 Type II report. Supporting evidence packs are available for procurement and security questionnaires.

    For defence aligned AI and exports, Trucell Pty Ltd is enrolled under US ITAR Section 126.7 as an Australian Authorized User with access to the Licence Free Environment (AUKUS registration).

  • Managed and co managed IT delivery

    Service desk, ITIL style workflows, RMM, patching, and roadmap delivery offered as fully managed or co managed services, with shared ticketing and clear ownership across regions.

  • Security operations aligned to risk

    Perimeter and endpoint controls, SIEM backed monitoring, SOC aligned response, ransomware aware recovery, and awareness training aligned to your risk profile.

  • Support with clear ownership

    Local New Zealand Support Techs, named response expectations, transparent ticket ownership, and plain language incident updates so users and executives get clear status without escalation friction.

Latest insights

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Questions before you get started

A quick primer, before you talk to a specialist.

What does Trucell do in New Zealand?

Trucell provides managed IT, cybersecurity, and cloud for New Zealand organisations, plus clinical display solutions including LG Electronics diagnostic monitors.

Which industries does Trucell work with?

Healthcare and clinical imaging teams, government, and organisations across a range of industries.

How is Trucell different from a generalist MSP?

One accountable team covers support, security, cloud, and governance end to end, rather than several vendors and hand offs.

How do I get started?

Talk to a clinical IT specialist about a display refresh, a clinical rollout, or day to day managed IT.

Next step

Planning a display refresh or clinical rollout?

Talk to Trucell about LG diagnostic monitors, integration context, and ongoing support across New Zealand.

Talk to a clinical IT specialist
Call +64 9 884 4880Book a 15 minute call