SOC · SIEM · XDR · ransomware resilience · awareness
This page is for teams that need managed security services with clear operational ownership, not another tool stack without response accountability. You can review fit criteria, proof for procurement, managed SOC/SIEM and XDR delivery scope, diligence checklist questions, and a direct path to scope your first 90-day plan.
A one off pen test, a checkbox only compliance pack, or product resale without operational ownership. If you need strategy first, start with strategic managed service. If you only need helpdesk support, use IT support.
Trucell runs managed security inside the same assurance and operating system as our core services. Across 10,000+ managed endpoints, we apply integrated controls, run state in HaloPSA, and public governance you can reference during diligence.
Information security and service management expectations are how we run accounts, not a SOC upsell that ignores governance on About . We obtain independent assurance relating to our network designs, security services, and backup and recovery as part of our governance programme.
We assess and run ACSC Essential Eight style mitigations with the tools we already operate, linked to IT support and change, not a one time audit PDF.
We support organisations under real scrutiny, healthcare , government, resources, and more. Security reporting should read like that context.
Backup and recovery and network and perimeter are scoped with EDR and SOC as one operating model, reducing handoffs when incidents span layers.
Tools multiply faster than accountability. Alerts stack up, response ownership goes unclear, and leadership still cannot see whether risk is actually going down. Security should feel controlled, not improvised.
You should not need four vendors to learn whether your endpoints, email, and identity tell the same story when something goes wrong.
These are operated outcomes, not a tool shopping list. We own day to day execution across NGFW, XDR, SIEM or SOC, persistence detection, and control tuning, then report what changed and what still needs action.
Policy lifecycle, segmentation, and hardening on stacks we run at scale, including Fortinet (Gold Partner), plus SonicWall, Check Point, and Palo Alto Networks where your architecture calls for them. We also operate mixed estates that include Ubiquiti and Cisco infrastructure.
SentinelOne Singularity XDR with Active EDR and ransomware rollback; CrowdStrike Falcon where your estate or sector standardises on Falcon telemetry and response. Deployed, monitored, tuned, and escalated as part of managed security, not a silent agent install.
Huntress is strong for reseller led and persistence style threats. For broader managed detection, Adlumin provides SOC and SIEM workflows that bring SentinelOne telemetry, Forti logs, and Microsoft 365 signals into one pane of glass with a single escalation path.
AI assisted SIEM with Adlumin : security operations centre workflows, correlated alerts, and runbooks that turn signals into action, not log storage alone.
Layered defence: XDR rollback and containment, identity and mail flow hardening, plus backup and recovery with immutability and tested restores. We tabletop ransomware scenarios with your owners so recovery is rehearsed, not first attempted under pressure.
Anti phishing, spoofing, and advanced threat protection layered with Microsoft 365 hygiene: sensible defaults, fewer gaps between mail flow and identity.
Assess, prioritise, and implement the Australian Cyber Security Centre Essential Eight mitigations with the same tools we already operate, then keep them in run state through IT support and managed security, not a one off audit pack.
Phishing simulations, role based security awareness, and executive friendly reporting with short modules staff can complete during normal workdays. Paired with vulnerability scanning and remediation cadence; see also Essential Eight (ACSC) and NIST CSF style alignment without checkbox theatre.
You get an Australian MSP model built for regulated environments where Trucell is trusted as an operational authority in managed security: accountable operations, evidence ready reporting, and change control that keeps security aligned with real world delivery.
An integrated management system covering information security, privacy, service management, and continuity, so delivery matches what we commit in contract and audit, not ad hoc heroics. This is how we establish authority in managed security: controls are documented, measured, and continuously improved through recurring reviews, not claimed in marketing and forgotten in operations.
Depth across government & public sector , healthcare , professional services , legal , education , and mining & resources , with security posture reporting tuned to what those boards expect to see, including clear owners, open risks, remediation status, and accepted exceptions.
Service desk and change through HaloPSA; NinjaOne for endpoint operations; infrastructure visibility alongside cloud and network work, fewer handoffs when an incident spans layers. Security, service desk, and infrastructure teams operate in one delivery system so response paths stay clear during live incidents.
Security procurement gets specific quickly. Use these plain language checks in evaluation meetings to separate operated capability from slideware.
What to ask: 24x7, follow the sun, or business hours coverage, and what the contract actually says for response times? How we answer: we document coverage and escalation in the proposal and map both to runbooks, not a generic "managed SOC" line item.
What to ask: is anyone reviewing alerts and tuning policies weekly, or is EDR installed and forgotten? How we answer: managed security includes ownership of response paths with IT support , with reporting that shows what changed, not just ticket volume.
What to ask: are you buying log retention or triaged, correlated use cases and playbooks? How we answer: we scope Adlumin style workflows to your estate and define what gets escalated, suppressed, and fixed at root cause.
What to ask: is immutable backup and a rehearsed restore on the same cadence as EDR rollback? How we answer: we align to backup and recovery and tabletops so recovery is not first tested under duress.
What to ask: how will conditional access, phishing, and break glass be operated after go live? How we answer: the same change and incident path as the rest of managed services, with Microsoft 365 and Entra in scope where you use them.
What to ask: can we speak to a reference in our sector, at similar scale? How we answer: we line up references to industry and size where we can. Public pages do not list every account; the next step is a fit call, then proportionate diligence.
Bring three inputs: your current firewall/XDR/SIEM stack, your recovery approach, and your reporting expectations. We map the highest priority gaps and outline a practical first 90 day plan. You leave with clear next steps, not a product matrix.
Vendors sell features. Resilient operations need named owners, measurable outcomes, and rehearsal. Use these in shortlist and clarification rounds.
Named people, escalation paths, and after hours, not "the SOC will email someone." Ask for a joint drill calendar, not a slide.
Open risks, exceptions, patching reality, and incidents closed with root cause. Vanity charts without owners are a warning sign.
If backup immutability and restore tests are not on the same operating rhythm as EDR, assume ransomware will find the gap.
We align assess, deploy, detect, and improve to your reporting cadence, so posture reviews show progress, exceptions, and patching reality, not vanity metrics.
Current controls, coverage gaps, identity boundaries, and what "good" means for your sector, before we swap vendors or add SKUs.
SOC workflows, escalation paths, and joint drills with your team, so containment and recovery are rehearsed, not first attempted under pressure.
Monthly or quarterly posture reporting: open risks, incidents, patching compliance, and agreed exceptions, with strategic reviews when you want roadmaps, not just tickets.
We optimise for fewer unknowns: named owners, tested response, and reporting your board can follow, without drowning operators in noise.
Share your current stack and risk priorities, then continue to contact intake with a prefilled brief.
Share your stack and operating context, including whether incident response is internal, external, or shared. We reply with a concrete operating scope, reporting cadence, and next step plan, so you can decide quickly and avoid tool sprawl with no owner. Where your current stack is fit for purpose, we keep and optimise it. No obligation, just a clear recommendation you can act on.
If you are shortlisting providers, run this checklist first to compare ownership, SOC depth, and recovery alignment before booking.
Common procurement and operational questions before onboarding.
Managed security usually includes firewall operations, XDR monitoring, SIEM and SOC workflows, identity hardening, incident response coordination, and reporting cadence.
Procurement should test for triage ownership, escalation SLAs, use case tuning, and root cause remediation outcomes, not only log collection capability.
Security containment without tested immutable recovery can still result in prolonged outages. Both controls must run under one incident and recovery workflow.
Essential Eight controls should be implemented as operational controls with ownership, change management, and recurring evidence rather than one off audit documentation.
Jump to an industry, partner, or service line, most Trucell clients touch more than one.
How we tune governance and service levels to sector risk, not generic SMB defaults.
Read moreClinical systems and imaging adjacent infrastructure where uptime and change control matter.
Read moreIdentity, endpoints, and backup patterns for firms handling sensitive client data.
Read moreData location, access, and retention aligned to how your practice actually works.
Read moreSites, mobile users, and head office, connectivity and collaboration without a brittle stack.
Read moreStarlink, Starlink multiplexing, fixed wireless, and enterprise WAN, integrated with security and operations for remote sites.
Read moreIdentity, endpoints, and safeguarding across campuses, labs, and hybrid learning.
Read moreStable operations and integrations for airlines, airports, and aviation services teams.
Read moreAgencies and emergency services, security baselines, governance, and field ready support.
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Silver Partner stack for VoIP, UC, and contact centre, integrated with network, identity, and backup paths you actually operate.
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Hybrid and multi cloud data paths: snapshots, replication, and performance matched to RPO/RTO talk.
Read moreEnterprise imaging and PACS/RIS integration depth for healthcare organisations balancing clinical outcomes and cybersecurity.
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Run state visibility: patching, inventory, and reporting once workloads are live.
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Next generation firewalls, SASE, and cloud security where your architecture standardises on Palo Alto.
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Gold Partner stack for NGFW, SD WAN, ZTNA, and network security at the edge.
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Singularity XDR for endpoint protection, deployed and tuned as part of managed security services.
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AI assisted SIEM and SOC visibility, correlated alerts and reporting, not log storage alone.
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Falcon telemetry and response where your estate standardises on CrowdStrike.
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Managed detection for persistence, reseller led threats, and Microsoft 365 adjacent risk.
Read moreImmutable backups, M365 protection, and DR that gets tested, not just configured once.
Read moreAssess and implement mitigations aligned with the Australian Cyber Security Centre Essential Eight, with run state from Trucell IT support where you need it.
Read moreTenant hygiene, licensing clarity, and collaboration defaults before you scale users.
Read moreIn house development for APIs, integrations, and small applications, owned with your managed IT and change controls, not a disconnected vendor.
Read moreLAN, WAN, and Wi‑Fi that stay documented when the next project lands.
Read moreBusiness internet, WAN paths, and redundancy aligned to cloud and security design.
Read more3CX, Teams Voice, SIP, and recording paths integrated with network, identity, and backup.
Read moreCo managed IT options, TAM led roadmaps, and QBRs so IT spend, projects, and support stay on one thread.
Read moreServers, storage, and endpoints sourced with clear specs, resilience options, and lifecycle handover, not cart only buying.
Read moreService desk and steady state ops with clear triage and SLAs.
Read moreRadiology depth: uptime, DICOM and modality paths, PACS/RIS, storage, diagnostic displays, and vendor coordination: beyond desktop MSP defaults.
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